Shipping & Refunds

Shipping

After an order has been received in our system, a processing time of 2 to 5 business days is required to review the order. Shipments are sent using United States Postal Service as a First Class, Priority, or Priority Express Mail package (depending upon customer’s preference). Shipping times are dependent on location from our main warehouse and fulfillment centers. Typical shipping times may vary from 2 to 4 business days (Monday through Friday) after processing times, this does not include any potential for inclement weather, holidays, or backorders. We ask that you please inquire with your location legislation before submitting your order.

If a backorder takes place, we will do our best to notify you of the backorder and provide the estimated next shipment date. Orders marked completed will be given tracking information in a form of an email that is sent automatically to you. Please check your spam inbox if you do not receive this tracking information or you may write to support@newchoicecbd.com.

Refunds

We hope you love what you ordered from New Choice Health and Wellness, LLC.  But in case you don’t… perhaps it just isn’t the right fit for your lifestyle or you aren’t completely satisfied with the products – we’ll send you a different product in exchange or issue you a quick refund.  For a refund of the full purchase price, please submit your request along with the original receipt or proof of purchase to support@newchoicecbd.com or call (800) 674-3856 to speak to one of our customer service representatives.  We reserve the right to refuse or limit Returns for any reason.  All refunds will be made in the original form of payment.  Merchandise must be in its original packaging.

Shipping is non-refundable.  You are responsible for paying the Shipping cost for your return.

If your product arrives damaged from shipping, please notify us within 48 hours of receiving your New Choice Health and Wellness, LLC order and provide detailed information, including any images you may have of the damaged shipment.  All claims for damaged product must be made in writing.  Please send your claim to support@newchoicecbd.com or call (800) 674-3856 to speak to one of our customer service representatives for more information about the process.